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How long does it take for you to process and ship an order?
We aim to process all orders within 5-7 business days after receiving them. Each of our products is carefully prepared only for you so the processing time will be a little bit longer than usual. Please be patient!We aim to ship all orders within 9-14 business days after preparing your orders.At the ...

How to order?
Please follow our shopping guide to have the best shopping experience: 1. Choose the products of your needs2. Choose Product Types, Sizes & Colors3. Add to cart & Checkout4. Check Order Summary & Contact us within 24 hours if there's anything wrong.5. Follow order shipment status on the ...

Can I change my shipping address or design options after placing an order?
Yes, within the first 24 hours since the order was placed, you can change your shipping address or options (size, color, quotes....) by yourself.After that timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that it can still be edited.Please keep in mind ...

What does the total price include?
Your total payment = product prices + shipping fee- The Discount code only applies to the product price, not the total price- The shipping fee is calculated based on the shipping destination.- Tax is only required in some countries, the detailed explanation can be found in the question ...

When will my card be charged?
Just after your order has been successfully ...

Why are my items shipped separately?
In some cases, orders with multiple types of products may come from multiple suppliers, which means that your order could arrive in separate packages at different times. Ideally, in case the product you ordered is out of stock; or the weather or social conditions. The order will then be sent from ...

Where do we ship from?
We are a global company operating with several fulfillment centers around the world.All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient ...

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure ...

Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with ...

Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by ...

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